Terms & Conditions

1. Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

• "ace200", "we", "us", or "our" refers to the operator of the ace200 platform accessible at https://ace200.cam and any associated subdomains or applications.
• "Platform" means the ace200 website, mobile-optimized site, and all related services, features, content, and functionality offered therein.
• "Player", "User", "you", or "your" means any individual who accesses, registers on, or uses the ace200 Platform.
• "Account" means the registered Player account created on the ace200 Platform following successful registration and verification.
• "Services" means all products and features available through the Platform, including sports betting, casino games, live dealer games, togel (Indonesia's traditional numbers lottery), and any other gaming or entertainment services offered by ace200.
• "Bonus" means any promotional credit, free bet, cashback, or other incentive offered by ace200 to Players, subject to specific terms and wagering requirements.
• "Real Money Balance" means funds deposited by a Player into their Account from personal financial resources, excluding bonus credits.
• "Bonus Balance" means promotional funds credited to a Player's Account by ace200 subject to applicable wagering requirements.
• "KYC" means Know Your Customer — the identity and address verification process required by ace200 before permitting withdrawals and certain Account activities.
• "IDR" or "Rp" means Indonesian Rupiah, the official currency of the Republic of Indonesia and the exclusive currency used on the ace200 Platform.
• "WIB" means Western Indonesia Time (UTC+7), the reference timezone for all operational hours stated within these Terms.

2. Eligibility and Age Requirement

Access to and use of the ace200 Platform is subject to the following eligibility criteria. By registering or using the Platform, you represent and warrant that you satisfy all of the following conditions:

• You are a natural person and not a corporation, partnership, trust, or other legal entity.
• You are at least 21 years of age. ace200 strictly enforces a 21+ policy and will verify age during the KYC process. Accounts of persons found to be under 21 will be permanently closed and any funds retained may be subject to review in accordance with applicable law.
• You are accessing the Platform voluntarily and for personal entertainment purposes only.
• You are not acting on behalf of any third party in creating or operating an Account.
• You do not already hold another active ace200 Account. Only one Account per person, per household, and per shared device or IP address is permitted.
• You are not a current employee, officer, director, agent, or immediate family member of an employee of ace200 or any of its affiliated companies or software providers.
• You are not a resident of any jurisdiction where online gambling is explicitly prohibited by applicable national or local law. It is your sole responsibility to determine whether your access to and use of the Platform is lawful in your jurisdiction before proceeding.
• You are accessing the Platform using funds that are legally owned by you and are not the proceeds of any criminal activity.

3. Account Registration

To access the full range of Services offered by ace200, you must register for an Account. The registration process requires you to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, email address, mobile phone number, and Indonesian bank account details.

3.1 Accuracy of Information

You represent and warrant that all information provided during registration and subsequently updated in your Account profile is true, accurate, current, and complete. Providing false, misleading, or fraudulent information constitutes a material breach of these Terms and will result in immediate Account termination without refund of any deposited funds.

3.2 One Account Policy

Each Player is permitted to hold only one registered Account on the ace200 Platform. Creation of multiple accounts — whether under the same name, email address, phone number, bank account, device, or IP address — is strictly prohibited and will result in all duplicate accounts being permanently closed. Any funds held in duplicate accounts may be forfeited, and bonuses obtained through duplicate accounts will be voided in their entirety.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You agree to notify ace200 immediately at [email protected] if you suspect any unauthorized access to your Account. ace200 will not be liable for any losses or damages arising from your failure to maintain adequate security over your Account credentials.

3.4 Account Dormancy

An Account is considered dormant if there has been no login activity for a continuous period of 12 months. ace200 reserves the right to apply an administrative maintenance fee to dormant accounts after reasonable notice has been provided to the registered email address. The fee will not exceed the Account balance, and no negative balance will be imposed on dormant accounts.

4. Account Verification (KYC)

ace200 is committed to operating a secure and compliant platform. As part of our anti-money laundering (AML) and player protection obligations, all Players are required to complete identity verification before withdrawals are processed and may be required to do so at other times during their Account lifecycle.

4.1 Required Documents

Players will be required to submit the following documents for KYC verification:

• Proof of Identity: A clear, color photograph of your Indonesian National Identity Card (KTP — Kartu Tanda Penduduk) showing all four corners. The document must be valid and not expired.
• Selfie Verification: A recent photograph of yourself holding your KTP adjacent to your face. Both your face and the KTP details must be clearly legible. Photographs taken in low light or with obstructions will not be accepted.
• Proof of Address (if requested): A utility bill, bank statement, or official government correspondence dated within the preceding three months, displaying your full name and residential address.
• Proof of Payment Method (if requested): A photograph or screenshot of your bank account showing your full name and account number, to confirm that the payment method belongs to you.

4.2 Verification Timeline

ace200 endeavors to complete document review within 1–24 hours of submission during normal operating hours (08:00–23:00 WIB). During periods of high demand, verification may take up to 48 hours. You will receive email confirmation once your Account has been verified. ace200 reserves the right to request additional documentation if submitted materials are unclear or insufficient.

4.3 Consequences of Non-Verification

Players who fail to complete KYC verification within a reasonable period after being requested to do so may have their withdrawal capabilities suspended. ace200 reserves the right to withhold withdrawal processing until satisfactory documentation is received and reviewed.

5. Deposits

All financial transactions on the ace200 Platform are conducted exclusively in Indonesian Rupiah (IDR). ace200 does not charge fees on deposits; however, your bank or payment provider may apply their own transaction fees, for which ace200 accepts no liability.

5.1 Accepted Deposit Methods

ace200 currently accepts deposits via the following Indonesian banking channels: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Bank Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon. Additional payment methods may be introduced from time to time and will be published on the Platform.

5.2 Minimum and Maximum Deposits

The minimum deposit amount is Rp 50.000. Maximum deposit limits vary by payment method and may be subject to daily, weekly, or monthly caps as determined by ace200 from time to time. Players with specific deposit limit requirements may contact our support team for guidance.

5.3 Deposit Processing

Deposits via major Indonesian banks are typically credited to a Player's Account balance instantly or within 15 minutes. ace200 does not guarantee processing times as these are partially dependent on third-party banking systems. If a deposit does not appear in your Account within one hour, please contact our support team with your transaction reference number.

5.4 Player Funds

All Player deposits are held separately from ace200's operational funds. ace200 does not use Player deposits for any operational, investment, or other business purpose. Player funds are safeguarded and remain available for withdrawal at all times, subject to these Terms.

5.5 Source of Funds

By depositing funds into your ace200 Account, you confirm that the deposited funds are legitimately owned by you and are not derived from any criminal, fraudulent, or unlawful activity. ace200 reserves the right to request evidence of the source of funds at any time and to suspend accounts pending such investigation.

6. Withdrawals

ace200 is committed to processing Player withdrawals promptly and transparently. The following conditions govern the withdrawal process.

6.1 Minimum Withdrawal Amount

The minimum withdrawal amount is Rp 100.000. Withdrawal requests below this threshold will not be processed.

6.2 Withdrawal Processing Time

ace200 aims to process withdrawal requests within 1–24 hours of approval. Please note that actual transfer times are partially dependent on the receiving bank's processing schedule. Withdrawals requested outside standard banking hours (08:00–17:00 WIB, Monday–Friday) may be processed on the next business day. ace200 does not guarantee same-day processing for all withdrawal requests.

6.3 Withdrawal Method

Withdrawals will only be processed to a verified bank account registered in the same name as the ace200 Account holder. ace200 does not process withdrawals to third-party bank accounts, e-wallets not registered to the Account holder, or any payment method not previously used for a deposit on the Account. This policy exists to prevent fraud and protect Player funds.

6.4 Withdrawal Verification

ace200 reserves the right to request additional identity verification before processing any withdrawal request. Players who have not yet completed KYC verification will be required to do so before their first withdrawal is approved. For withdrawals exceeding certain thresholds, enhanced due diligence may be required.

6.5 Withdrawal Fees

ace200 does not charge a processing fee on standard withdrawals. However, your receiving bank may apply inward transfer fees, for which ace200 accepts no responsibility. In exceptional circumstances involving expedited processing or international transfers, a fee may apply and will be disclosed to you prior to confirmation.

6.6 Wagering Requirements Before Withdrawal

If a Player holds an active Bonus Balance, the associated wagering requirements must be fully satisfied before the Bonus Balance — or any winnings derived from it — can be withdrawn. Real Money Balance deposited by the Player is not subject to wagering requirements and may be withdrawn at any time, subject to the conditions set out in this section.

7. Bonuses and Promotions

ace200 offers a range of bonuses and promotional incentives to both new and existing Players. All bonuses are subject to the specific terms published alongside each offer, in addition to the general bonus conditions set out below.

7.1 General Bonus Conditions

• Each bonus offer is available once per Player, per household, and per IP address unless explicitly stated otherwise.
• Bonuses may not be transferred, exchanged for cash, or combined with other offers unless specifically permitted.
• ace200 reserves the right to withdraw, amend, or cancel any bonus offer at any time without prior notice, provided that bonuses already claimed by Players and subject to active wagering will not be retroactively cancelled.
• Players who are found to be abusing bonus offers — including but not limited to opening multiple accounts, placing low-risk bets to satisfy wagering requirements, or engaging in coordinated bonus abuse — will have their bonuses voided and may have their Accounts suspended.

7.2 Wagering Requirements

Wagering requirements specify the total amount a Player must wager using bonus funds before any withdrawal of bonus-derived winnings is permitted. For example, a bonus of Rp 100.000 with a 30x wagering requirement means the Player must place cumulative bets totaling Rp 3.000.000 before the bonus winnings become withdrawable. Specific wagering multipliers, eligible games, and time limits are stated in each individual bonus offer's terms.

7.3 Bonus Expiry

Bonuses that are not claimed within the stated claim window, or whose wagering requirements are not satisfied within the stated validity period, will expire automatically and be removed from the Player's Account without replacement or compensation.

7.4 Welcome Bonus

New Players who register a verified Account and make their first qualifying deposit are eligible for the ace200 Welcome Bonus, subject to the specific offer terms published at the time of registration. The Welcome Bonus is available to each new Player once only and cannot be claimed in conjunction with any other first-deposit offer.

8. Gameplay and Betting Rules

All games and betting markets offered on the ace200 Platform are governed by individual game rules published within the Platform interface. The following general rules apply to all gaming and betting activity.

8.1 Game Fairness

All casino and slot games available on ace200 are provided by licensed third-party studios whose Random Number Generator (RNG) systems are independently certified for fairness by recognized testing laboratories. ace200 does not modify game outcomes. Live dealer games are conducted by professional dealers in real time and are subject to the same fairness standards.

8.2 Bet Acceptance

ace200 reserves the right to refuse, limit, or void any bet or wager at its sole discretion. Bets placed after an event has commenced, or after the official closing of a betting market, will be voided. In the event of a technical error, system failure, or manifest pricing error, ace200 reserves the right to void affected bets and return the staked amount to the Player's Real Money Balance.

8.3 Sports Betting — Bandar Bola

For sports betting markets — including bandar bola (Asian football betting markets) — official results from recognized governing bodies and sports data providers will be used to settle markets. In the event of a discrepancy between live scores and official results, the official result shall prevail.

8.4 Responsible Wagering

Players are encouraged to wager responsibly and within their personal financial means. ace200 provides responsible gaming tools to help Players manage their activity. Please refer to Section 12 and our dedicated Responsible Gaming page for details.

9. Prohibited Activities

The following activities are strictly prohibited on the ace200 Platform. Engaging in any prohibited activity may result in immediate Account suspension, permanent termination, forfeiture of funds, and referral to relevant authorities where applicable.

• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in any manner.
• Exploiting software bugs, errors, or vulnerabilities to gain an unfair advantage. Any such advantage must be reported to ace200 immediately; failure to do so constitutes a material breach of these Terms.
• Engaging in any form of collusion, match-fixing, arbitrage betting, or coordinated activity designed to manipulate game or betting outcomes.
• Using the Platform in connection with money laundering, terrorist financing, or any other financial crime.
• Creating or operating multiple Accounts for any purpose, including bonus abuse or to circumvent Account restrictions.
• Providing false, inaccurate, or misleading information during registration, KYC verification, or any other interaction with ace200.
• Attempting to access another Player's Account without authorization.
• Engaging in any conduct that is harassing, abusive, threatening, or harmful toward ace200 staff, agents, or other Players.
• Using the Platform for any commercial purpose, including operating a business that benefits from Players' activity on ace200 without prior written authorization.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ace200's total liability to any Player in connection with the Platform or Services, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount deposited by that Player into their Account in the 30 days preceding the event giving rise to the claim.

10.1 No Liability for Third-Party Services

ace200 is not responsible for any failure, delay, error, or interruption caused by third-party service providers, including but not limited to game studios, payment processors, banking institutions, internet service providers, or telecommunications networks. ace200 will endeavor to resolve such issues promptly but cannot guarantee uninterrupted access to the Platform at all times.

10.2 Exclusion of Consequential Losses

In no event shall ace200 be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, however caused, even if ace200 has been advised of the possibility of such damages.

10.3 Player Responsibility

Players are solely responsible for ensuring that their use of the ace200 Platform complies with all applicable local laws and regulations. ace200 makes no representation that the Platform or its Services are lawful in any particular jurisdiction. Players access the Platform at their own risk and are solely responsible for any legal consequences arising from such access.

11. Privacy and Data Protection

ace200 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ace200 employs industry-standard SSL (Secure Socket Layer) encryption to protect data transmission between your device and our servers. All personal data is stored on secure servers with restricted access. We do not sell, rent, or share personal data with third parties for marketing purposes. For full details of how your personal data is handled, please read our Privacy Policy.

12. Responsible Gaming

ace200 is committed to promoting responsible gaming and player wellbeing. We provide a range of tools to help Players manage their gaming activity, including deposit limits, loss limits, session time limits, reality-check reminders, and self-exclusion options. Players experiencing difficulty managing their gambling are strongly encouraged to make use of these tools and to contact our support team for guidance.

Players must be 21 years of age or older to use the ace200 Platform. For comprehensive information on our responsible gaming policies and available support resources, please visit our Responsible Gaming page.

13. Account Suspension and Termination

ace200 reserves the right to suspend, restrict, or permanently close any Player Account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected fraudulent, collusive, or criminal activity.
• Failure to complete KYC verification within a reasonable time after request.
• Receipt of a chargeback or disputed transaction from a financial institution.
• Court order, regulatory direction, or law enforcement request.
• Reasonable grounds to believe the Account poses a financial crime, money laundering, or reputational risk to ace200.

Players may also voluntarily close their Account at any time by contacting our support team. Upon voluntary closure, any verified Real Money Balance remaining in the Account will be refunded to the Player's registered bank account within 5–10 business days, subject to applicable KYC requirements. Bonus Balances that have not met wagering requirements will be forfeited upon Account closure.

14. Amendments to These Terms

ace200 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to Players via email to the registered address or via a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must cease using the Platform and may request Account closure in accordance with Section 13.

15. Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with internationally recognized principles of commercial law applicable to online gaming operators, as interpreted by the competent authority of the jurisdiction in which ace200 holds its operating license.

Players accessing the Platform from Indonesia acknowledge that online gambling regulations in Indonesia are subject to change and agree to comply with all applicable local laws. ace200 makes no representation that participation in its Services is legal in all jurisdictions. It is each Player's sole responsibility to verify the legality of online gambling in their jurisdiction prior to registering or depositing funds.

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the ace200 Platform, please contact our support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the Platform
• WhatsApp: +62 812 3456 7890 (08:00–23:00 WIB daily)

ace200 aims to acknowledge all formal complaints within 24 hours and to provide a substantive response within 5 business days. We are committed to resolving Player concerns fairly and transparently.